FAQs

In the interest of the health and safety of our clients and lash/brow artists, clients are requested to follow these measures until further notice :  

1. Wash hands upon arrival 
2. Bring in own face mask.
3. We accept only pre-paid or card payments, no cash.  Tips are accepted and can be left on card.
4. Are you feeling unwell ? If so please stay at home. We will reschedule you for another day
5. We are staggering appointment times to ensure limited contact between individuals. If a client is late this may result in you having to wait outside. We will endeavor to notify you in time if there are any delays.

Thank you for your understanding and co-operation! 

If eyelashes are applied correctly they shouldn’t hurt! Make sure you go to a trusted lash technician for your lashes. Your technician should have a cosmetology or esthetician license and have certifications of one or more reputable courses as this will ensure your lash technician will know about isolation and weight of lashes and not going to damage them or hurt you. Before applying eyelashes lash technicians should put an eye gel pads under your eyes to protect your bottom lashes and skin under eyes.

Usually your eyelash extensions are going to last as long as your natural ones. Bond time of most of the adhesives goes from 4 to 8 weeks. As you know your natural lashes have growth cycles that’s why it is normal to lose 3 to 5 lashes per day. This is the reason why a fill is recommended every 2 to 3 weeks.

No, eyelash extensions do NOT damage your natural lashes when they are applied correctly by a certified professional. It is very important that your lash technician applies extensions to only one natural lash and knows what appropriate weight and length should be applied in order to not damage your natural lashes and keep it healthy. At PhiMaker lash&brow Loft, we follow all the rules of proper eyelash extensions and always care about the health of your natural eyelashes.

Before your appointment try to come without any make up on your eyes. 24 hours before your appointment don’t wear mascara, try not to use any oily products around your eyes and don’t curl your lashes. This will help us to save more time from your appointment for lashing.

Our artists can apply a beautiful Full Classic Set of lashes in 75 minutes, a Volume Set in 90-105 minutes. we ask you to generally plan on 60-75 minutes for a fill as well. We like to remove any grown out lashes, clean them up, and make your lashes look like brand new every time you come in, this will ensure the retention and life of your extensions. 

YES! Although we don’t recommend wearing any mascara that isn’t extension safe or oil based products, as it will shorten the life of your lash extensions. But then again, you probably won’t need to with your new lash extensions.

Do not get the lashes wet for the first 24-48 hours including:

• Steam
• Tears
• Showering
• Swimming
• Eye Makeup Remover

This is crucial to get the best retention possible! 

Brush your lashes straight as needed, but never when they are wet!

No oil based products

Do not touch, play with, or pick at your Lashes!

Do not use lash curler on them.